TERMS OF USE FOR THE LUVAII.VN WEBSITE
1. Acceptance of Terms
The website luvaii.vn is owned and operated by the following company:
- Enterprise Name: CÔNG TY TNHH QUỐC TẾ BUTTERFLY (hereinafter referred to as the “Company” or “Luvaii Vietnam”).
- Enterprise Registration Number / Tax Identification Number: 0318424307, first issued on April 24, 2024, by the Business Registration Office under the Department of Planning and Investment of Ho Chi Minh City.
- Registered Office Address: 3rd Floor, Copac Square Building, No. 12 Ton Dan Street, Xom Chieu Ward, Ho Chi Minh City, Vietnam.
- Hotline: 0706676289
- Email: service@butterfly.com.vn
- Website: luvaii.vn
By accessing the website, registering an account, or placing an order, customers acknowledge that they have read, understood, and agreed to these Terms of Use and the policies published on the website, including the Privacy and Personal Data Protection Policy, Pricing Policy, Payment Policy, Shipping, Returns and Refunds Policy, and Procedures for Receiving and Resolving Feedback, Requests, and Complaints.
2. Accounts
Customers must provide accurate and up-to-date information when registering an account and are responsible for maintaining the confidentiality of their passwords and for all activities conducted through their accounts.
The Company reserves the right to temporarily suspend accounts suspected of fraudulent activity or violations of these Terms of Use.
3. Ordering and Contract Formation
A customer’s order constitutes an offer to enter into a contract. The contract is formed when the Company sends an order confirmation to the customer by email.
Customers may cancel their orders free of charge before the orders are handed over to the shipping provider by contacting the Company at 0706676289.
4. Product Information
The Company makes reasonable efforts to ensure that product information published on the website is accurate and complete and consistent with the product labeling and applicable product notification documentation.
Content published on the website is provided for informational purposes only and does not replace professional medical advice.
5. Intellectual Property Rights
The Luvaii trademarks, logo, images, and website content are the property of the Company or Luvaii, as applicable.
Reproduction or use of these materials for commercial purposes without prior written consent is strictly prohibited.
6. Prohibited Conduct
The following activities are prohibited:
- Interfering with, disrupting, or damaging the website or its systems;
- Using automated tools to collect or extract data from the website;
- Placing fictitious or fraudulent orders;
- Impersonating the Company or any other person;
- Posting false reviews, defamatory or offensive content, or content that violates applicable law; and
- Purchasing products for resale under the Luvaii name without authorization.
7. Product Reviews
Customers who have purchased products may submit product reviews.
The Company does not create fake reviews and reserves the right to hide reviews that violate Section 6 of these Terms of Use, while notifying the reviewer of the reason.
8. Limitation of Liability
The Company shall not be liable for service interruptions caused by force majeure events, network infrastructure failures beyond its control, or customers’ improper use of products contrary to the relevant instructions.
Nothing in this Section shall exclude or restrict any consumer rights that cannot be excluded or restricted under applicable law.
9. Third-Party Links
The website may contain links to third-party websites or platforms, including e-commerce marketplaces and social networking platforms.
The Company is not responsible for the content, policies, or practices of such third-party websites or platforms.
10. Amendments to These Terms
The Company may amend these Terms of Use from time to time. Any revised version will be published on the website together with its effective date.
Orders confirmed before the effective date of any amendment shall remain subject to the Terms of Use in effect at the time the relevant order was placed, subject to applicable law.
11. Governing Law and Dispute Resolution
These Terms of Use are governed by the laws of Vietnam.
Disputes shall first be handled in accordance with the Procedures for Receiving and Resolving Feedback, Requests, and Complaints. If the dispute cannot be resolved through this process, the parties may pursue mediation, arbitration where legally available and agreed upon by the parties, or proceedings before a competent court in accordance with applicable law.
If any provision of these Terms of Use is held to be invalid or unenforceable, the remaining provisions shall remain in effect to the extent permitted by law.
These Terms of Use take effect on October 6, 2026.
